Many mobile phone users in Ghana often find themselves frustrated by unexpected deductions from airtime or mobile money accounts due to unwanted subscriptions. To address these concerns, Ghana’s three major telecom operators — MTN Ghana, Telecel, and AirtelTigo — have introduced simple self-service options that allow customers to check, manage, and cancel active subscriptions.
How to Cancel Subscriptions on MTN
MTN subscribers can take control of their subscriptions by dialing *175#. Through the menu, customers can:
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View all active subscriptions.
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Select unwanted services and cancel them.
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Cancel multiple subscriptions at once for convenience.
This option ensures users no longer lose airtime to services they do not use or need.
How to Cancel Subscriptions on Telecel
Telecel customers can dial *463# to access the Vodafone Content Manager. By selecting Option 1, subscribers can:
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View all active subscriptions.
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Cancel services individually by following the prompts.
This process is designed to give Telecel users full control over their subscription services.
How to Cancel Subscriptions on AirtelTigo
For AirtelTigo (now operating as Telecel Ghana), users can manage subscriptions in two ways:
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Dial *100# to view and unsubscribe from services.
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For voice content services, send “STOP” to 2510 or follow the unique shortcode instructions for specific services.
Cancelling App-Based Subscriptions
For customers subscribed through apps such as streaming or music platforms, cancellation can be done directly via the app store:
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On Android (Google Play Store):
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Open the Play Store and tap the profile icon.
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Select Payments & Subscriptions.
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Tap Subscriptions and cancel the unwanted service.
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On iOS (App Store):
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Go to Settings and tap your Apple ID.
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Select Subscriptions.
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Choose the subscription and tap Cancel.
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Why This Matters
Industry experts have welcomed the move, noting that these simplified processes will significantly reduce customer complaints over unauthorised deductions. With these steps, subscribers now have greater control over their mobile spending and can avoid unnecessary charges.
Source: My News Ghana
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